Complaints Procedure

You can raise a complaint by calling +971 58 569 4499, messaging us on WhatsApp through this website, or using the contact form. Please provide your name, contact details and a clear description of your concern.

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

We will investigate your complaint fairly and thoroughly, reviewing all relevant information.

We will communicate our findings and any resolution. If you are not satisfied, we will explain any further options available to you.

Complaints can be raised on +971 58 569 4499, via WhatsApp, or through the contact form. Every complaint is acknowledged and investigated.